E-Governance is the application of information technology to the processes of Government functioning to bring about :

Responsive and
Transparent Governance

The objective of achieving Electronic Governance (EG) goes far beyond mere computerization of standalone back office operations. It means to fundamentally change as to how the Government operates and this implies a new set of responsibilities for the executive, legislature and the citizenry. The effort should aim to bring about a social catharsis, which needs to be orchestrated in a comprehensive, concerted and planned fashion.

IT enabled Government will ensure better transparency and services to public and better control of resources at administration level.

Identification of Govt. Departments with maximum citizen interface:

Government departments, which have maximum interaction with the public, must be identified for the use of IT. Listed below are a few such departments that can be considered:

Public Grievances:

Electricity, Water, Telephone, Ration Card, Sanitation, Public Transport, Police

Rural Services:

Land Records, Below Poverty Line (BPL)/EWS Families

FIR Registration, Lost and Found
Valuables, Persons, Dead Bodies

Social Services:
Old Age, Widows, Exgratia Scheme
Acquisition / Rehabilitation & Compensation
Registration of Licenses and Certificates
Ration Cards, Birth Certificates, Death Certificate, Domicile Certificate, Caste / Tribe Certificate, Arms Renewal, Registration of Documents, School Registration, University Registration, Motor Vehicle Registration, Driving License.

Public Information:

Employment Exchange Registration, Employment Opportunities, Examination Results, Hospitals / Beds Availability / Services, Railway Time Tables, Airline Time Tables, Road Transport Time Tables, Charitable Trusts, Government Notifications, Government Forms, Government Schemes

EWS Services:

Civil supplies, Old Age Pension, Widow Pension, Handicapped Pension / Services, Ex Gratia Payment

Agriculture Sector:

Speeds Information, Pesticides, Fertilizers, Crop disease, Weather Forecast - short range / District wise, Market Price.

Utility Payments / Billing:

Electricity, Water, Telephone


Taxation & Return Filing, Income Tax, Corporate Tax, Custom Duty, Central / State Excise Duty, Sales Tax, House Tax, Property Tax, Octroi, Road Tax, Company Returns


Electronic Procurement, Education, City Administration Victoria Systems is committed towards e-governance implementation at every level of government. Victoria Systems employs dedicated research and development team for making e-governance a reality.